This quick tool walks you through a few questions about what you’re seeing, hearing, or smelling – the same things one of our engineers would ask over the phone. It takes 3-5 minutes, and the more detail you can give us, the better. Every answer goes into a fault report that reaches us before we arrive so we turn up with the right parts, and can usually get to the bottom of things faster (which keeps your bill lower). You’ll see the full report summary before you hit send.

If anything is uncontrollably smoking or actively burning right now skip this tool and dial 999. If you are sure you are in no danger and do not need the emergency services, call us immediately on 07843 050580

If you just want to book a visit without the questions, tap “Skip → Callout” at the top of the tool at any time.